Is it safe to order online?

You can rest assured that shopping with MoonFindGifts is safe. We use the most up-to-date security systems and encryption software to ensure your personal details such as name, address, and bank details are kept safe and secure.

How can I pay for my order?

MoonFindGifts has got your back! We accept the following payment cards: Visa, Visa Debit, and MasterCard. We also accept PayPal payments.

Can I make changes to my order?

Unfortunately, once you have placed your order it is not possible to amend any details, our warehouse team receives orders directly and will have already started processing your order.

What if I have not received my order?

If an item from your order is yet to arrive, please be patient as it is more than likely being shipped from one of our global warehouses. Feel free to contact us at contact@moonfindgifts.com for an update on the status of an order.

Do you provide order tracking info?

Yes, we send an email with the shipping tracking number as soon as it is available.

Can I exchange an item?

Unfortunately, we are currently unable to process exchanges.

Do I have to pay for customs charges on my orders?

Unfortunately, MoonFindGifts is unable to determine what customs charges may be applied to overseas shipments. All customs charges (if any) are applied at the discretion of the carrier and local laws. All customs charges will be payable by the customer and will not be covered by MoonFindGifts. For more in-depth information, we would suggest contacting your local customs office.

What should I do if I receive an incorrect or faulty item?

We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at contact@moonfindgifts.com with your order number, the name/product code of the item you were supposed to receive, and any further details. We will be in touch within 3 business days to resolve your issue.
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